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Frequently Asked Questions

At Jackal Cycling, we love hearing feedback from you, our clients because we know that the quality of your carbon fiber mountain bike is extremely important to how well you perform on race day. We’ve compiled a list of frequently asked questions from other clients to help answer some of your questions.

Q: Where are the Jackal Cycling frames manufactured?
A: Our strong carbon fiber mountain bikes are manufactured in the same factories that produce the top brands in the industry. Our carbon fiber mountain bike frames are all required to pass the rigorous EU standards.

Q: Why do your mountain bikes cost less than the big name brands if they are manufactured in the same factories?
A: Although our mountain bikes are manufactured in the same factories, we don’t have to worry about one huge expense that the other companies do—overhead. We also don’t have to pay for extraordinary pro salaries or infrastructure. We keep the costs down so we can pass that savings to you.

Q: Can I custom build my bike?
A: Absolutely. We know that having a custom carbon-fiber mountain bike is another way to have an advantage over your competition on race day. Just call us at 1-866-955-3388 to start customizing your equipment.

Q: Will my bike arrive assembled?
A: Your bike will arrive partially assembled, unless you request that it be assembled and come in to pick it up. You will need to attach the front brake, attach the front wheel and attach the handlebars.  You shifters and brake levers will already be attached to the bars.  Then, you will slide in the seat post and you will be ready to ride.  Total assemble time should be less than 5 minutes.

Q: How long will it take my bike to get to me?
A: We make every effort to get your bike to you as soon as possible. Normally, all mountain bikes and frames are shipped within 7-10 business days. We will notify you if your bike will take longer to arrive due to a customized part being on backorder.

Q: What methods of payment do you accept?
A: We accept Visa, MasterCard, American Express, and Discover. Some debit cards do not allow charges in excess of $1,000 per day. Please call your bank or credit card company to ensure that you will not be subjected to that rule.

Q: What shipping method do you use? How much does it cost?
A: Jackal Cycling frames and bicycles are domestically shipped free of charge via ground transportation within the contiguous United States. Shipments must be to a physical location of the home or business and do require a signature. Please contact us for international or expedited shipping.

Q: Can I pick my bike up?
A: Absolutely—we’d love to meet you. If you will be in Buena Vista, Colorado, e-mail to let us know that you will be stopping in and we’ll let you know when your bike will be ready for pickup.

Q: What is your return policy?
A: We want our clients to be satisfied with their purchase. If you are not completely satisfied with your purchase, you can return your Jackal for a full refund within 30 days provided the bike or frame is in new condition. You must contact us at contact@jackalcycling.com before you ship your bike back to us.

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Call 505-470-7747 today to build your carbon fiber mountain bike with Jackal Cycling!

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